I. About the Company & Products
1. What kind of company is Weijie Clean?
We are Guangdong WeizanJie Household Products Co., Ltd., located in Guangdong Province, China. We specialize in the R&D, production, and sales of high-efficiency, eco-friendly cleaning products, dedicated to providing professional cleaning solutions for global users.
2. Are your products genuine and quality-assured?
Absolutely genuine with reliable quality. All products are independently researched, developed, and manufactured by us, adhering to strict quality control systems. We guarantee that every product you receive meets quality standards.
3. Will there be color differences between product images and actual items?
We strive to ensure that product images match the actual items in color. However, slight discrepancies may occur due to variations in display device settings. Please understand that the actual product color shall prevail.
II. About Shopping & Payment
1. How to purchase products?
The purchasing process is simple:
- Browse the website and add desired products to your cart.
- Go to the cart page to confirm product details and quantities.
- Click “Proceed to Checkout” and fill in your detailed shipping address and contact information.
- Select your preferred payment method and complete the payment.
- You will receive an order confirmation email after placing the order successfully.
2. Do I need to register an account to shop?
Yes, we recommend creating an account to enjoy faster checkout, view order history, track logistics status, and manage shipping addresses. Alternatively, you can choose “Guest Checkout” during payment.
3.What payment methods do you support?
We offer multiple secure and convenient payment options, including:
- Alipay
- WeChat Pay
- UnionPay Online Payment
- Bank Transfer (processing time may be longer)
4. Is my payment secure?
Absolutely secure. Our website uses SSL encryption technology (you can see the lock icon 🔒 in the browser address bar), ensuring the highest level of protection for your personal and payment information during transmission. We do not store sensitive credit card information.
5. Will I receive confirmation after placing an order?
Yes. Once you place an order and complete payment, the system will immediately send an order confirmation email to the address you provided. If you do not receive it, please check your spam folder or contact us via the methods below.
6. Will I receive an invoice or receipt?
Yes. After you complete the order, the system will automatically generate an electronic invoice/receipt and send it to you along with the order confirmation email. You can also log in to your account and download it from “Order History”.
III. About Shipping & Freight
1. Where is your warehouse located, and how long does delivery take after shipment?
Our warehouse is located in Zhongshan City, Guangdong Province, China.
- Domestic Shipping: Generally 2-5 business days after shipment.
- International Shipping: Delivery time varies by destination, usually 7-20 business days or longer.Please note that extreme weather or public holidays may cause delivery delays.
2. How is freight calculated? Do you offer free shipping?
Freight is automatically calculated based on the product’s weight, volume, and shipping address. We provide preferential freight policies for eligible orders. Please contact customer service for details.
3. How to track my package?
After your order is shipped, you will receive a shipping notification email containing a logistics tracking number. You can use this number to track your package in real-time on the official website of the logistics carrier (e.g., ZTO Express, SF Express). You can also check the logistics status in “Order History” of your account.
IV. About Returns & Exchanges
Can I return or exchange products if I am not satisfied?
Custom-made products are non-returnable and non-exchangeable. If the issue is caused by us, we will provide a suitable solution. For returns or exchanges of regular products, please contact customer service for details.
V. Other Questions
1. How to contact customer service?
If you have any questions or need assistance, you can reach us through:
- Customer Service Email: lizhenhua_2013@foxmail.com (we will respond within 24 hours)
- Contact Us Page: Contact Us – WEIJIE
- Company Address: 1st, 2nd & 3rd Floors, No. 48-1 Sanxin Road, Sanjiao Town, Zhongshan City, Guangdong Province, China 528445
2. I want to make bulk purchases or discuss business cooperation. How to proceed?
We warmly welcome business cooperation such as wholesale, OEM/ODM services, and large-scale purchases. Please send your detailed requirements to our customer service email lizhenhua_2013@foxmail.com. Our business cooperation team will contact you and provide a competitive cooperation plan.
3. How to get the latest product and promotion information?
Please follow our social media accounts.